1. Information We Collect

Qoenix Labs operates as a data processor for network operators and content providers. We collect minimal personal data necessary to provide our services:

  • Account Information: Name, corporate email address, and billing details.
  • Technical Analytics Data: IP addresses, network telemetry, and video streaming performance metrics required to monitor Quality of Service (QoS) and Quality of Experience (QoE).

2. How We Use Your Data

We use the collected data strictly to:

  • Provide, maintain, and optimize the Qoenix analytics platform.
  • Ensure network security and prevent fraudulent activities.
  • Communicate technical updates and respond to customer support inquiries.

3. Data Storage and GDPR Compliance

As a company operating within the European Union (Lithuania), Qoenix Labs fully complies with the General Data Protection Regulation (GDPR).

  • All infrastructure and analytics data are securely stored within the EU.
  • We do not sell, rent, or share your corporate or technical data with third-party advertisers.

4. Your Rights

Under GDPR, you and your users have the right to access, rectify, or erase personal data held by Qoenix Labs. For any data privacy inquiries, please contact us at the email provided on our Contact page.