Helping win Customers by Providing the
Best Video Streaming Experience
Qoenix measures video streaming quality of experience (QoE) at the player level—the closest point to your customer-to identify the exact reasons behind the churn
Tailored for the Video Delivery Ecosystem but focused on the customer experience
Designed for Video Streaming Providers
Even the best content can't save a service with poor delivery. Our data shows that technical issues are the primary reasons for customer dissatisfaction.
- Real-time Quality of Experience metrics
- Video quality for mass events (sports, concerts)
- Unhappy customers and the reasoning identification
Built for Mobile & Fixed Network Operators
You can have the fastest network in the world, but if your NPS (Net Promoter Score) is tanking, you're losing the war.
- Video quality metrics over Mobile or fixed infrastructure
- Insightful benchmarks
- Pinpoint exact locations for improvements - congestion and coverage
Objective Measurements for Regulators
Audit and verify compliance with net neutrality rules and quality standards using independent, data-driven video quality testing.
- Use the international ITU-T P.1203 standard to compare operators fairly
- Monitor service performance across different technologies (5G, 4G, Fiber)
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Measurements Collected Globally
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Streaming Customers Analyzed
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Deep Data Parameters Tracked
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Service providers using the system
Drive Growth Through Superior Video Experience
Win & Retain Customers
We help you win the market by providing the best video streaming experience, ensuring your customers stay happy and loyal.
Prioritize NPS
Speed isn't everything; if your NPS is tanking, you're losing the war. We align technical performance with actual customer perception.
Actionable "Why"
We don't just show problems; we give Network Operators and Video Providers the "Why" behind the churn with actionable insights.
Massive Scale, No Sampling
Our platform processes billions of records to provide a level of granularity that traditional sampling simply cannot reach.
20 Years of Expertise
Qoenix Labs is built by network and video streaming professionals with over 20 years of deep industry experience.
Master the 5G Reality
We identify exact locations of friction in congested 5G networks, helping you overcome signal strength and penetration struggles.
Current integration status
Start to look to your services through customer eyes
Unlock the full potential of insights, and business improvement